They blame the xbox or your ISP when their app doesn't work. Its a streaming video app on xbox that requires you subscribe via an android or IOS device, use a browser to log in, and then refuses to play videos. Like everyone else using the Xbox app, the program stopped playing any videos for me about a week ago and no fixes yet. Unable to access HBO Go app with AT&T unlimited Plus Does not scroll properly, does not display content properly, after latest update, completely unusable. It is a shame, watching such well made shows, on my iphone. I thought if I gave it time HBO would eventually fix the issue but no.